Refund and Returns Policy

At LunaPrimeCarsAccessories, we strive to ensure complete satisfaction with every purchase. If you’re not entirely happy with your order, we’re here to help.

1. Returns Eligibility

• Products can be returned within 7 days of delivery.

• Items must be unused, uninstalled, and in original packaging with all tags and accessories.

• Custom-made or specially ordered items (e.g., tailor-fit seat covers or mats) are not eligible for return unless damaged or defective.

2. Refund Process

• Once we receive and inspect the returned item, you will be notified about the approval or rejection of your refund.

• If approved, the refund will be processed to your original payment method within 5–7 business days.

3. Damaged or Defective Products

• If you receive a damaged or defective product, please contact us within 24 hours of delivery with clear photos/video proof.

• We will arrange a replacement or refund at no extra cost.

4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part (wrong or damaged product).

• For your safety, we recommend using a trackable shipping service.

5. How to Initiate a Return

To initiate a return or refund request, please contact our support team with your order number at:
📧 support@lunaprimecarsaccessories.com.com
📞 Customer Care: +917845310369

We reserve the right to decline returns that do not meet our policy terms.